At Claussen's, we think everyone loves being pampered! That's why our delivery is no exception—it’s hassle free. That’s right - we will conveniently schedule, inspect, assemble, deliver, and haul away your old pieces and you don't have to lift a finger!
Our Trucks
Much like your special order furniture, our trucks have been designed and built exclusively for us. They are fully enclosed box trucks that are lower weight, putting less stress on your home’s street and driveway. This ensures that we have the proper means to securely transport your new furniture.
Our Personnel
Your furniture is too important to be handled by outside contractors, especially those who rarely deliver furniture or don’t have a vested interest in your satisfaction. All of our delivery personnel are our own employees who have been trained to handle furniture and only furniture. They are courteous and respectful of you and your home. They take pride in the fact that they are a critical part of ensuring your satisfaction.
Scheduling
We deliver Monday through Saturday. Unlike other stores, we don't schedule our deliveries for certain areas only on certain days and expect you to adjust your schedule to ours. Instead, we schedule deliveries according to your needs! If you have certain scheduling requirements, we will do our best to accommodate them. We also believe that your time is important, which is why we provide you with a two-hour delivery window in advance.
Inspection / Deluxing
Before your new furniture ever arrives to your home, it is unpacked and inspected by our personnel for quality and accuracy. We then re-wrap the items with protective blankets until they are unloaded at your home to make sure they arrive perfectly.
Assembly / Setup
Hassle-free delivery wouldn't be complete without setup. We assemble your pieces before delivering them to your home, as necessary. Certain items, such as dining room tables and beds, will need to be assembled in your home due to their larger size.
Placement of Furniture
We will happily place your furniture in your room of choice. If you need us to move existing furniture to accommodate your new furniture, we are glad to do that, as well. Please note that we cannot accept responsibility for any existing furniture.
Included Removal of Existing Furniture
If you would like for us to remove any old furniture from your home, just let us know! Please note that we will remove items on a one-for-one basis. For example, if you are receiving two new recliners, we will remove two existing recliners. We also believe in donating your existing pieces to charitable organizations, such as the Salvation Army, whenever possible. If the items are not in useable condition, we will properly dispose of them.
Payment
Any COD balances can be paid with personal or certified checks, Visa, MasterCard, American Express, and Discover credit cards, or cash. (Please note that our delivery personnel are unable to make change.)
Information on financing options can be found here.
Out of Area Delivery?
We understand that our customers don't just live in our immediate area. Therefore, we are able to offer nationwide white glove delivery that is comparable to what you would receive with our local delivery. Due to various options that exist, we ask that you contact us so that we may provide information to you.
*Please note that due to special savings, some small items might not be available for delivery.
